When is my payment expected?

Your payment is expected at the time of service unless otherwise arranged. You must pay all insurance and/or Medicare co-payments or deductibles at the time of service unless otherwise arranged. You are responsible for the payment of your account.

Do I need to file my own insurance claim?

As a courtesy service, OSUMC can file your insurance or Medicare claim for you. If your insurance claim is filed by OSUMC, you may receive a statement if your account has a balance.

When will I receive my statement?

The person responsible for paying the medical bills for each account will receive a statement for that account after the final bill. The statement will explain the total charges and provide an estimate for the patient’­s responsibility. In some cases, the hospital may not know if the patient will have a balance; therefore, a detailed statement is sent as soon as your insurance pays the claim. During this time, you may receive a call or letter from our extended business office staff; they have been assigned to assist in working a designated number of claims.

Who can I contact for information about insurance benefits, deductibles or co-pay?

Our registration staff will call to verify your insurance benefits at the time of service and inform you of any deductibles or co-payment due. Our staff is available to assist you with any questions you may have regarding financial arrangements.

Will there be only one bill for all of the medical care I received?

In addition to your primary bill, you may receive separate bills from each physician treating you in the emergency room or in interpreting an X-ray, EEG, EKG, MRI, etc. If you had surgery, you may also receive a separate bill from the anesthesiologist, surgeon or pathologist.

Who can I contact for questions or more information about billing?

The billing business office at OSUMC is available to assist you with any questions regarding your account Monday through Friday, 8:30 am to 4:00 pm. Call (918) 599-4500 for questions or more information.