OSU Medical Center744 West 9th Street Tulsa, Oklahoma 74127-9020 (918) 599-1000
When is my payment expected?
Your payment is expected at the time of service unless otherwise arranged. You must pay all insurance and/or Medicare co-payments or deductibles at the time of service unless otherwise arranged. You are responsible for the payment of your account.
Do I need to file my own insurance claim?
As a courtesy service, OSUMC can file your insurance or Medicare claim for you. If your insurance claim is filed by OSUMC, you may receive a statement if your account has a balance.
When will I receive my statement?
The person responsible for paying the medical bills for each account will receive a statement for that account after the final bill. The statement will explain the total charges and provide an estimate for the patient’s responsibility. In some cases, the hospital may not know if the patient will have a balance; therefore, a detailed statement is sent as soon as your insurance pays the claim. During this time, you may receive a call or letter from our extended business office staff; they have been assigned to assist in working a designated number of claims.
Who can I contact for information about insurance benefits, deductibles or co-pay?
Our registration staff will call to verify your insurance benefits at the time of service and inform you of any deductibles or co-payment due. Our staff is available to assist you with any questions you may have regarding financial arrangements.
Will there be only one bill for all of the medical care I received?
In addition to your primary bill, you may receive separate bills from each physician treating you in the emergency room or in interpreting an X-ray, EEG, EKG, MRI, etc. If you had surgery, you may also receive a separate bill from the anesthesiologist, surgeon or pathologist.
Who can I contact for questions or more information about billing?
The billing business office at OSUMC is available to assist you with any questions regarding your account Monday through Friday, 8:30 am to 4:00 pm. Call (918) 599-4500 for questions or more information.